Privacy Policy



Patient File – means the whole of the information including contact information, medical records, attachments and any other information relative to the patient.

Patient Record – means the medical record of the patient collected at your 1st appointment by a healthcare professional including history and all information added to the record by treating healthcare professionals.

SPMH – means Sydney Premier Medical & Health Centre

You acknowledge your understanding of our Privacy Policy when you submit or complete any form provided to you via SPMH’s websites or any persons employed by SPMH.


SPMH – is committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and relevant State and Territory privacy legislation (referred to as privacy legislation).

This Privacy Policy explains how we collect, use and disclose your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you may make a complaint about a breach of privacy legislation.

This Privacy Policy is current from May 16 and is reviewed annually. From time to time we may make changes to our policy, processes and systems in relation to how we handle your personal information. We will update this Privacy Policy to reflect any changes. Those changes will be available on our website and in the practice.


We collect information that is necessary and relevant to provide you with medical care and treatment, and manage our medical practice. This information may include your name, address, date of birth, gender, health information, family history, credit card and direct debit details and contact details. This information may be stored on our computer medical records system and/or in handwritten medical records.

Wherever practicable we will only collect information from you personally. However, we may also need to collect information from other sources such as treating specialists, radiologists, pathologists, hospitals, other health care providers, and the Myhealth record system.

We collect information in various ways, such as over the phone, or in writing, in person in our Practice or over the internet if you transact with us online. This information may be collected by medical and non-medical staff.

In emergency situations we may also need to collect information from your relatives or friends. We may be required by law to retain medical records for certain periods of time depending on your age at the time we provide services.

Use and Disclosure

We will treat your personal information as strictly private and confidential. We will only use or disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect that we may use it for your ongoing care and treatment. For example, the disclosure of blood test results to your specialist or requests for x-rays.

There are circumstances where we may be permitted or required by law to disclose your personal information to third parties. For example, to Medicare, Police, insurers, solicitors, government regulatory bodies, tribunals, courts of law, hospitals, debt collection agents, the electronic transfer of prescriptions service or to the My health record system. We may also from time to time provide statistical data to third parties for research purposes.

We may disclose information about you to outside contractors to carry out activities on our behalf such as an IT service provider, solicitor, by law enforcement or debt collection agent. We impose security and confidentiality requirements on how they handle your personal information. Outside contractors are required not to use information about you for any purpose except for those activities we have asked them to perform.

Data Quality and Security

We will take reasonable steps to ensure that your personal information is accurate, compete, up to date and relevant. For this purpose our staff may ask you to confirm that your contact details are correct when you attend a consultation. We request that you let us know if any of the information we hold about you is incorrect or out of date.

Personal information that we hold is protected by:


If you believe that the information we have about you is not accurate, complete or up to date, we ask that you contact us in writing.


You are entitled to request access to your medical records. We request that you put your request in writing and we will respond to it within a reasonable time.

There is a minimum fee of $50 for the administrative costs of retrieving and providing you with copies of your medical records.

We may deny access to your medical records in certain circumstances permitted by law, for example, if disclosure may cause a serious threat to your health or safety. We will always tell you why access is denied and the options you have to respond to our decision.


If you have a complaint about the privacy of your personal information (including complaints about our use of the My health record system), we request that you contact us in writing. Upon receipt of a complaint we will consider the details and attempt to resolve it in accordance with our complaints handling procedures.

If you are dissatisfied with our handling of a complaint or the outcome you may make an application to the Australian Information Commissioner or the Privacy Commissioner in your State or Territory.

Overseas Transfer of Data

We will not transfer your personal information to an overseas recipient unless we have your consent in writing or we are required to do so by law.

Website Privacy Policy

This website privacy policy applies to the website

This website policy informs you in regards to how we collect your information and how we use it.

Here at our centre we respect and understand the importance of your privacy. We take reasonable measures to protect your personal information in which you provide to us voluntarily on this website by using encryption technology but we cannot guarantee the security of any data you reveal online.

This website does not use “Website Cookies”, which are pieces of data sent from a website and stored in a user’s web browser while the user is browsing that website, however other website which are linked to this website may do so. Sydney Premier Medical & Health Centre is not responsible for the data policies, procedures or contents of other websites. When you have followed a link to another website, you have left our website hence the privacy policy of that new website applies.

On this website we collect information such as your email address and contact details, when you chose to contact us via email. Your full name, Date of birth, Patient Number (if known), mobile phone and email address for online bookings. For Online registration for new patient, in addition to the personal information just mentioned, we also collect your current address and contact numbers, gender, ethnicity, emergency contact details, your Medicare / Concession card and Private Insurance details and medical information. We will only use or disclose the information you provide us for the purposes directly related to your appointment bookings, registration, care and treatment, and in ways that you would reasonably expect that we may use it to provide our service to you.

Please also refer, to our “Terms and conditions of use” and our Practice Private Policy for further information.

We reserve the right to use or disclose any information as required by law, regulation or legal request, to cooperate with any law enforcement or to lessen the threat to a person’s or public’s health or safety. We also reserve the right update and change our Practice and website privacy policy and method of handling information at any time. The updates or changes will be available for viewing in our practice, on this website and upon request.


Please direct any queries, complaints, requests for access to medical records to:

Practice Manager

Sydney Premier Medical & Health Centre

Shop 2 Ground Floor, 309 Pitt St

Sydney NSW 2000